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EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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Zoho crm
  • FEATURES
  • Sales Force Automation
  • Canvas Design Studio
  • Process Management
  • Journey Orchestration
  • Omnichannel
  • Analytics
  • Sales Enablement
  • Performance Management
  • Predictive Sales
  • Customization
  • Marketing Automation
  • Team Collaboration
  • Remote work
  • Mobile apps
  • Security
  • Developer Platform
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Sales Force Automation

Automate routine sales, marketing, and support functions that take up valuable work time, giving you more time to concentrate on your customers. Create optimized workflows that help you reduce manual data entry, eliminate redundancies, and speed up your overall process.

Learn more

Lead Management

Capture leads, automate lead scoring, identify leads that will convert, and follow up with detailed contact information.

Learn more

Deal Management

Close more deals in less time. Track what stage your deals are currently in, and seize every opportunity at the optimal moment.

Learn more

Contact Management

Get real-time insights about your customers, connect with them across channels, and build strong relationships.

Learn more

Workflow Automation

Every time your team follows up with a lead or updates a field it requires significant manual work. Learn how to perform these tasks much faster, using workflows.

Learn more

Canvas

Redesign the look and feel of Zoho CRM to suit you with Canvas, a simple drag-and-drop editor. Create the experience you want from scratch or choose from the wide range of customized templates created by our in-house artists, from minimalist views that deliver role-critical information to industry-specific views that deliver sales data with broader industry context.

Learn more
 
 
 
 
 
 
 
 
 
 

Process Management

Does your sales team know what to do at each stage in your pipeline? With Blueprints, your sales team can find out the next move to make at any moment. Define your sales process for your whole team to follow.

Learn more

Sales Process Builder

Bring your offline sales processes into your CRM and make sure all your sales reps follow it at every turn.

Learn more

Processing Rules

Set up rules in your CRM based on your real-life sales processes. Assign leads to the right sales rep, approve discounts and validate sales data based on your criteria.

Learn more

Review Process

Get clean data in your CRM. Define a process for your team to review incoming information, and approve or reject it with appropriate comments based on their quality.

Learn more

Journey Orchestration

Create personalized customer journeys with CommandCenter. Discover customer journeys in real time and visualize them with intuitive journey maps. Get insight into your customers' preferences and use this insight to orchestrate more meaningful customer journeys. Coordinate the actions of various departments and third-party apps used by your organization to provide customers a seamless brand experience. Track the journey taken by each prospect or customer so you always know the path they've taken. Use detailed reports to identify delays or loopholes in the different stages and make improvements.

Learn more

Path Finder

Path Finder is a unique journey discovery tool which enables you to understand your customers' behaviour and identify issues they're facing, if any.

Learn more

Journey Builder

Journey Builder is a drag-and-drop visual editor which allows you to define cross-platform journeys and orchestrate more relevant brand responses.

Learn more
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Omnichannel

Converse in real time with customers and prospects. Get notified when someone interacts with your brand—whether they're browsing your website, reading an email, or talking about your brand on social media.

Learn more

Email

Handle email communication completely inside Zoho CRM. Send emails, associate emails to CRM records, and get email insights.

Learn more

Telephony

Connect your telephony provider to make calls from within Zoho CRM. Schedule calls, get reminders, and save call logs from every interaction.

Learn more

Social

Monitor what people are saying about your brand online, and automatically capture new leads from social media that aren't in your CRM.

Learn more

Customer portals

Facilitate prospects with a self-service portal where they can view your products and make purchasing decisions.

Learn more
analytics-reporting-features-crm-software

Analytics

The more your business grows, the more you need to know. Measure the performance of every sales activity, and break quotas down into achievable targets with Zoho CRM's reports, analytics, and forecasts.

Learn more

Reports

Real-time reporting gives you insight into a variety of metrics such as sales trends, marketing campaigns, activity reports, and team performance.

Learn more

Analytical Components

Create dashboards, analyze trends, stay on top of your key performance indicators, and know where you stand on your targets.

Learn more

Capabilities

Take a look at the different ways Zoho CRM analytics can help your business grow by helping you make data-backed decisions.

Learn more

Start visually analyzing your CRM data today

Sales Enablement

With the right set of tools, your team will never have to struggle. Generate price quotes, and access sales scripts. Permit your customers, vendors, and partners to view, add, or edit information through portals from within your CRM saving your team time and effort.

Learn more

Quotes and Finance

Generate quotes, invoices, and orders with access to inventory, shipping, and subscription information within Zoho CRM.

Learn more

Partner Portals

Grow your business by giving partners access to create and nurture leads, manage inventory, and view their contacts.

Learn more

Calendar

Access all your calendars from one system. Prioritize meetings with multiple reminders and convert them into recurring events by checking a box.

Learn more

Google Workspace and Office 365

Make the most of your work hubs without shuffling between them using the integration with Zoho CRM.

Learn more

Performance Management

Accelerate your sales team's productivity with accurate forecasts of potential revenue, and make use of productivity games to exceed your sales quotas. You can categorize customers quickly, set up multiple currencies, use AI predictions to prioritize leads and deals likely to convert, and track website visitors to convert more prospects.

Learn more

Forecasting

Make more accurate forecasts. Predict future sales, and measure them against current sales.

Learn more

Territory Management

Categorize customers based on relevant criteria and assign the right sales reps to reach out to them. Exceed quotas with region-wide sales insights.

Learn more

Gamification

Encourage your team to exceed sales quotas by awarding badges and trophies when tasks are completed.

Learn more

Predictive Sales and Intelligence

Zia is an AI assistant included in Zoho CRM who can help you manage your CRM data. Zia can fetch the information you want, take notes, predict the future of a sale, detect anomalies, automate tasks, and more! Stay on top of every activity with the newest member of your team.

Learn more
Hey Zia!
How can i help?
What is the revenue this month?
REVENUE THIS MONTH$400,000

Lead & Deal Prediction

Zia can predict the likelihood of success for every lead and deal in your CRM, making life simpler for your team.

Learn more

Zia Voice

Need some help? Ask Zia, the conversational assistant built into Zoho CRM. She can help you with many of your everyday activities, from taking notes to computing sales numbers. She's always up for a conversation.

Learn more

Macro Suggestions

Zia observes your day-to-day sales activities and identifies patterns—combinations of actions based on repetition. Zia registers these patterns and makes personalized macro suggestions to automate these tasks.

Learn more

Need some help? Ask Zia

The conversational assistant built into Zoho CRM.

Customization

Every business is unique, and your CRM should reflect that. Combine various features to mold your CRM to fit your business—the information you collect, the way you view your information, and even the language and currency used can be customized to suit your needs.

Learn more

Layouts

Create layouts for different processes, control what data enters your CRM, and close more sales in less time.

Learn more

Custom Components

Customize the information you want to see inside CRM with custom modules, fields, and buttons.

Learn more

Views and Filters

Focus in on information that matters to you, and easily find any information you need using custom views and advanced filters.

Learn more

Global Selling

Provide multi-language and multi-currency support to your team so you can sell to customers around the world.

Learn more

Marketing Automation

Get your marketing and sales teams on the same page. Generate new leads, execute targeted email marketing campaigns, and compare ad spending to sales revenue with the Google Ads integration.

Learn more

Customer Segmentation

Segment your contacts and target them with personalized campaigns to improve engagement, retention, and ROI on marketing campaigns.

Learn more

Lead Nurturing

Strengthen your relationship with your leads by nurturing them with relevant content at every stage of your funnel.

Learn more

Google Ads Integration

Compare your Google Ad campaigns against sales to monitor your spending and determine which campaigns are working and which aren't.

Learn more

Event Management

Use CRM to communicate with event attendees, send invites to your contacts or leads, and connect with new leads that you've collected from the event.

Learn more

Kickstart your free CRM trial today

Keep up the sales pace with remote-ready features

Today’s sales teams need to communicate, collaborate, and do their best work from anywhere – not just from the office. Zoho CRM's remote ready features will let you keep in touch with prospects and leads while working remotely.

Learn more
sales meetings and presentations

Conduct sales presentations and meetings

Conduct presentations and meetings from within your CRM. Organize webinars, convert attendees to leads, and get webinar reports, all within your CRM.

Collaborate with your team

Host a one-on-one session or a meeting with up to 50 participants, with crystal-clear audio, face-to-face video, and high-quality screen sharing. Keep everyone on the same page, even on the go.

In-depth sales analytics on the go

Keep track of your KPIs, compare sales performance across teams, and turn your sales objectives into achievable targets by accessing your analytics dashboards on the go.

Mobile apps

Stay on top of business everywhere, all the time with Zoho CRM Mobile Edition. Be better informed, stay connected to clients and colleagues, and react to fast-moving changes wherever you are.

Learn more

Security

Your security is our top priority. We understand that every organization needs to strike the right balance between protecting their customers' data and giving employees the freedom to get their work done. Zoho CRM succeeds in meeting both of these requirements.

Roles, Profiles, and Groups

Assign roles for users, define permissions, and control access to information in Zoho CRM.

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Data Security and Compliance

With comprehensive data security features, protect both your data and your customers' from unauthorized access.

Learn more

GDPR

Collect, store, and process your customers' personal data in accordance with GDPR.

Learn more

HIPAA

Ensure security and protection of ePHI using our HIPAA compliant features in Zoho CRM.

Learn more

Developer Platform

Build integrated systems, offer personalized user experiences, and develop apps for both web and mobile. Use Zoho CRM's developer platform and SDKs to build and deploy secure, scalable, and enterprise-ready solutions.

Learn more

REST API

Integrate your account with any third-party application and create complex workflows that leverage your Zoho CRM data.

Learn more

Widget SDK

Build custom web interfaces using Zoho CRM's Widgets SDK and seamlessly embed them in your account's native interface.

Learn more

Web and Mobile SDK

Build web and mobile solutions for your Zoho CRM account without having to worry about any underlying architecture.

Learn more

Functions

Write event-driven and serverless Deluge, Java, Node.js, or Python code to work with Zoho CRM data and workflows.

Learn more
FEATURES
  • Sales Force Automation
  • Canvas Design Studio
  • Process Management
  • Journey Orchestration
  • Omnichannel
  • Analytics
  • Sales Enablement
  • Performance Management
  • Predictive Sales
  • Customization
  • Marketing Automation
  • Team Collaboration
  • Remote work
  • Mobile apps
  • Security
  • Developer Platform