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CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

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Social

All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Zoho crm

Compare the top CRMs

Zoho CRM vs Salesforce

Salesforce offers a wide range of features and a highly extensible platform to businesses of all sizes. Potential drawbacks include : a complex UI, high costs of licensing and lack of usability without high degrees of customization.

Learn More

Zoho CRM vs Microsoft Dynamics

Microsoft Dynamics CRM offers a comprehensive CRM with native integrations with Outlook, Excel and Sharepoint. Potential drawbacks include: a cluttered and outdated UI, high licensing costs, steep learning curve and limited third-party integrations.

Learn More

Zoho CRM vs Hubspot

Hubspot offers a user-friendly and easy to navigate CRM which also offers a free version. However, its drawbacks such as a limited marketplace, less robust analytics make it a hard recommend to enterprises and large businesses.

Learn More

Zoho CRM vs Creatio

Creatio offers a comprehensive suite for sales, marketing and support in one package. Drawbacks include: lackluster omni-channel support, lack of social media integrations, and limited integrations in the marketplace.

Learn More

Here is how Zoho CRM compares against the competition (price per user).

Zoho CRM outshines the competition any day of the week at a price point that will leave you grinning. How? For more than 25 years, we have been bootstrapped and profitable. We save a great deal of money by politely declining to engage in high stakes marketing (and that might be one reason why we’ve flown under the radar for so long). We ensure that the budget we save in marketing our products, is passed on to you, the customer. This means that you get to enjoy an unbeatable value with our CRM, while getting undeniable ROI.

Number of users: 550

$22000Zoho CRM
Enterprise
$90750Salesforce Sales
Cloud Enterprise
$57750Microsoft Dynamics 365 Sales Enterprise
$66000Hubspot Sales
Hub Enterprise
$46750Creatio Enterprise + Creatio Studio

What questions should I ask before buying a CRM?

What questions should I ask before buying a CRM - Screen

Does my CRM have fast implementation and deployment?

Unless you are a small business, CRM is not a plug-and-play tool that you can run your sales through out of the box, so you should expect some setup time. However, you need to ensure that your CRM is not so complex that the implementation and deployment process will take forever, impacting your sales processes.

How good is my CRM's adoption rate?

A CRM should make life easier for sales reps, not harder. Therefore, your CRM should be well-equipped to adapt to your business processes and reflect the way your sales reps work, not the other way around.

How well does my CRM fit my business?

In order for a CRM to be a good fit for your business, it needs to be flexible enough to suit your unique needs. Ensure that your CRM has the right mix of low-code and pro-code tools to automate operations and integrate data across your enterprise stack.

Will it scale with my company?

Your sales team might only be ten people today, but it could expand to a hundred as your business grows. Make sure the CRM you implement runs flawlessly even with large volumes of customer data and can coordinate and execute complex business processes at any scale.

Will my CRM keep my customer data secure?

You need a CRM that both protects your sensitive customer data and enables collaboration. Choose a CRM that uses a multi-layered approach for each employee so that the data they can access depends on their roles and privileges.

Watch out for these red flags
before choosing a CRM

Too much data entry

Did you know that 71% of sales reps say that they spend too much time on data entry? Entering contact details, account information, and updating deal stages on a regular basis can take a big chunk of time from a sales rep's day, leaving them with less time for actual selling. CRMs with proper automation capabilities can make your sales teams more productive by letting them spend more time on selling and less on data entry.

Outdated interface

If your sales reps struggle day to day to complete basic tasks like lead and deal management, it defeats the purpose of using a CRM. Ensure that the CRM you are buying offers a modern, intuitive experience which helps bring out your sales reps' productivity.

Requires extensive
customization

While customization is a strong selling point when it comes to CRMs, as you want a CRM you can modify to suit your unique needs, a CRM which needs extensive customization out of the box in order to be usable requires considerably more investment and a longer implementation time than an off-the-shelf solution. What you need is a balance of robust customization options and out-of-the-box functionality.

Hidden costs

Many CRMs on the market tack on additional costs to your monthly bill on top of the basic licensing costs. Make sure you get estimates of implementation, integration, SLAs, onboarding, and customization costs before you commit to a CRM. Ensure that you are aware of all additional charges and factor them into your planned spend; this includes add-ons, implementation, storage, and extensions.

Why choose Zoho?

Informed by a privacy-first business culture, governed by strong ethical standards, and empowered by 24 years of experience serving the global business community, Zoho stands at the forefront of business software. We offer carefully-crafted tools that allow you to accelerate your digital transformation and deliver more value to your customers every single day.

Whether we're optimizing sales with our award-winning CRM system or building brand new custom apps for specific activities, Zoho runs internally on all our own products. We promise to offer you the same comprehensive tools and deep technological knowledge used in running a successful enterprise so you can create consistently engaging experiences for your customers.

500%

Faster CRM implementation and deployment than the competition

600min

Guaranteed max response time with Enterprise support

15000+

Implementation partners around the world

8000+

Third-party Integrations on the Zoho Marketplace

1000 million+

Zoho users across 45+ business applications

Awards

Paul Greenberg's CRM Watchlist, 2022 - Winner with distinction. (Highest Score)
Gartner Magic Quadrant Sales Force Automation 2022 - Visionary
Leader in CRM Technology Value Matrix 2022
Customer Choice Award for B2B Marketing Automation, 2022
TrustRadius - Top-Rated CRM Software, 2021

Here's what our customers say

 

Salesforce does a nice job of making people think all other CRMs lack functionality. We checked out Zoho and found that not only did it have all of the functionality Salesforce has, but the interface was much more thoughtful and well-designed. Bernard Health's bottom line has improved significantly since switching to Zoho.

 

Alex TolbertCEO, Bernard Health

 

With Zoho CRM, we experienced a 65% increase in our sales pipeline. We also managed to reduce our lead-to-deal prospect time by 60%, which is huge. I would definitely recommend Zoho CRM to companies that are experiencing complexity with sales and marketing and witnessing rapid growth.

 

K.C WatsonCEO & Founder, Sherpa Digital Media

 

Since switching to Zoho CRM, JusCollege has been able to effectively manage the large volume of contacts flowing through or sales pipeline and we have already increased our sales from $1 million to $20 million in just two years.

 

Allan TeruelCo-Founder/CTO, JusCollege

  
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Disclaimer: All names and marks mentioned here remain the property of their original owners. Prices are as published by the named competitors on their website(s) as on 10-10-2023 (without taking into account the taxes or discounts), and are subject to change based on the pricing policies of the competitors. The details provided on this page are for general purposes only and cannot be considered as authorized information from the respective competitors. Zoho disclaims any liability for possible errors, omissions, or consequential losses based on the details here.