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EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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 MonthlyYearly

save up to 35%

StandardUS$14/user/month billed annually START FREE TRIAL

All the essential support features to augment your customer service team.

ProfessionalUS$23/user/month billed annually START FREE TRIAL

Simplified collaboration and process automation functionalities for fast-growing teams.

EnterpriseUS$40/user/month billed annually START FREE TRIAL

Advanced AI and customization capabilities to enable enterprise-grade support.

MOST POPULAR

Explore the top features

Monthly Yearly

save
up to 35%

StandardUS$14/user/month billed annuallyTRY FOR FREE
ProfessionalUS$23/user/month billed annuallyTRY FOR FREE
EnterpriseUS$40/user/month billed annuallyTRY FOR FREE

Customer Support Channels

  • Email Channel
  • 5 channels
  • 10 channels
  • 100 channels
  • Help Center
  • Feedback Widget
  • 1
  • 1/Department
  • 1/Department
  • Advanced Web Forms
  • 5
  • 10
  • 50
  • Social Media (Facebook & Twitter)
  • 1 Brand
  • 1 Brand
  • 2 Brands or 1 brand/department if multi-branding
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Live chat (Business Messaging)
  • Telephony
  • Guided Conversations

Ticket Management

  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags
  • 20 Tags/Ticket
  • 30 Tags/Ticket
  • 50 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Round-Robin Ticket Assignment by Load Balancing
  • 10/Department
  • 15/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection

Automation and Process Management

  • Macros
  • 5
  • 15/Department
  • 30/Department
  • Workflow Rules
  • 5/Module
  • 15/Department/Module
  • 30/Department/Module with custom functions
  • Time-based Rules
  • 5
  • 15/Department
  • 30/Department
  • Service Level Agreements
  • 4
  • 10/Department
  • 20/Department
  • Multi-Level Escalations
  • Customer-based SLA
  • Contract Management SLA
  • Tasks, Events & Calls
  • Only Tasks
  • Auto Time Tracking
  • Advanced Process Management (Blueprints)
  • 1/Department
  • 20/Department
  • Artificial Intelligence

Help Desk Customization

  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields
  • 50 Fields/Module
  • 150 Fields/Module
  • 230 Fields/Module
  • Ticket Templates
  • Layout and Validation Rules
  • Re-branding
  • Limited
  • Multi-department Support
  • 10 Departments
  • 50 Departments

Analytics

  • Pre-defined Reports
  • Custom Reports
  • 50
  • Unlimited
  • Unlimited
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards
  • 10
  • Unlimited
  • Unlimited
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Advanced Dashboards
  • Limited
    SLAs, calls, and global dashboards
  • Professional+ Blueprints and Zia dashboards
  • Schedule Reports
  • Analytics Mobile App (Radar)

Agent Permissions & Data Security

  • Profiles (restrict feature access)
  • 6
  • 25
  • 50
  • Roles
  • 5
  • 25
  • 250
  • Field-level Access Control
  • Data Sharing Access
  • GDPR Compliance

Support

  • Email
  • Phone
  • Chat
  • Monthly Yearly

    save
    up to 35%

  • StandardUS$14/user/month billed annually
    ProfessionalUS$23/user/month billed annually
    EnterpriseUS$40/user/month billed annually
Monthly Yearly

save
up to 35%

  • Customer Support Channels
  • Email Channel
  • Help Center
  • Feedback Widget
  • Advanced Web Forms
  • Social Media (Facebook & Twitter)
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Live chat (Business Messaging)
  • Telephony
  • Guided Conversations
  • Ticket Management
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Round-Robin Ticket Assignment by Load Balancing
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Automation and Process Management
  • Macros
  • Workflow Rules
  • Time-based Rules
  • Service Level Agreements
  • Multi-Level Escalations
  • Customer-based SLA
  • Contract Management SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints)
  • Artificial Intelligence
  • Help Desk Customization
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields
  • Ticket Templates
  • Layout and Validation Rules
  • Re-branding
  • Multi-department Support
  • Analytics
  • Pre-defined Reports
  • Custom Reports
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Advanced Dashboards
  • Schedule Reports
  • Analytics Mobile App (Radar)
  • Agent Permissions & Data Security
  • Profiles (restrict feature access)
  • Roles
  • Field-level Access Control
  • Data Sharing Access
  • GDPR Compliance
  • Support
  • Email
  • Phone
  • Chat
StandardUS$14/user/month billed annuallyTRY FOR FREE
  • 5 channels
  • 1
  • 5
  • 1 Brand
  • 20 Tags/Ticket
  • 5
  • 5/Module
  • 5
  • 4
  • Only Tasks
  • 50 Fields/Module
  • Limited
  • 50
  • 10
  • 6
  • 5
ProfessionalUS$23/user/month billed annuallyTRY FOR FREE
  • 10 channels
  • 1/Department
  • 10
  • 1 Brand
  • 30 Tags/Ticket
  • 10/Department
  • 15/Department
  • 15/Department/Module
  • 15/Department
  • 10/Department
  • 1/Department
  • 150 Fields/Module
  • 10 Departments
  • Unlimited
  • Unlimited
  • Limited
    SLAs, calls, and global dashboards
  • 25
  • 25
EnterpriseUS$40/user/month billed annuallyTRY FOR FREE
  • 100 channels
  • 1/Department
  • 50
  • 2 Brands or 1 brand/department if multi-branding
  • 50 Tags/Ticket
  • 15/Department
  • 30/Department
  • 30/Department/Module with custom functions
  • 30/Department
  • 20/Department
  • 20/Department
  • 230 Fields/Module
  • 50 Departments
  • Unlimited
  • Unlimited
  • Professional+ Bluprints and Zia dashboards
  • 50
  • 250

Try Zoho Desk Express

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

  • Ticketing
  • Social Media
  • Analytics

US$7/user/month billed annually or

US$9/user/month billed monthly

Sign Up NowExpress is limited up to 5 users*

We also have a free plan for minimal support needs. Try Now

Delivering value on three fronts

The Zoho Desk advantage

Price
transparency

Get the full product for the price you pay. No hidden costs in the long run.

Faster
deployments

Minimize operational disruptions as Zoho Desk can be implemented 50% faster than competitors.

Higher
adoption

Intuitive UX that lets you leverage Zoho Desk better and deliver great customer service from the get-go.

Leading the charge on customer privacy

Zoho has been at the forefront in championing our customers' privacy rights in the realm of SaaS. We've taken a number of steps to put the privacy of our customers at the heart of everything we do—something that sets us completely apart from the competition.

Customer privacy and data security at Zoho Desk
  • Complete ownership of the tech stack

    Minimal reliance on third parties when it comes to delivering our services to you.

  • No adjunct surveillance

    Our websites have zero third-party trackers to prevent companies from tracking your behavior on our websites.

  • Zero ad-providers on our network

    A business relationship is between a service provider and a customer, and Zoho provides no space for ad-providers to profit from these business relationships.

  • No double-dipping

    You pay for the service you want—no more, no less. Zoho doesn't have back-door deals with data brokers to sell your data.

With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half. We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.

Paul GrimesVP of Marketing, Lubrication Engineers International Ltd.

Join our 100,000+ users
around the world

START FREE TRIAL NOWcustomer-logos

Pricing FAQs

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Can I get a demo of Zoho Desk?

Yes, we would be happy to demonstrate Zoho Desk through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.

Is my data safe?

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.

Is there a free trial?

Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.

How can I pay?

We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.

How do you support businesses signing up for Zoho Desk?

For customers of our paid editions, you automatically have access to our Classic support. You also have the option to opt-in for one of our paid support plans that promises faster responses, round the clock support, dedicated on-boarding and more.
Explore support plans

Can I change plans during my trial?

Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your current plan during the trial period.

Can I cancel my subscription?

If at any point you are not satisfied with our product or service, you can get a full refund based on our company refund policy.

What happens when my trial ends?

Once your 15-day free trial ends, your plan will automatically be downgraded to our free plan. If you wish to continue using our unrestricted features that you have tested during your trial, you can purchase a paid plan of your choice available for a monthly or yearly subscription.

Am I eligible for any discounts?

Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.

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everyday using Zoho Desk.