Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Zoho Mail REST API Guide : Use Cases, Features and Capabilities

Zoho Mail Overview

Zoho Mail is a secure, privacy-focused email service tailored for businesses and professionals. Designed to facilitate seamless communication, Zoho Mail offers a range of features that enhance productivity and collaboration. It is a complete business solution offering seamless integration with all of your applications—both from Zoho like Zoho CRM, Zoho Flow, Zoho Analytics, etc. and third parties like Zapier, Integromat,etc.

Known for its easy integration capabilities, Zoho Mail provides REST APIs for managing organizations, domains, groups, users, accounts, and mail policies, as well as for managing and organizing emails, threads, and tasks. It also offers management of notes, bookmarks, and more, including detailed logs.

Zoho Mail's REST APIs Overview

Zoho Mail's REST API (Representational State Transfer - Application Programming Interface) facilitates the integration of Zoho Mail modules with third-party applications and services. REST is an architectural style that uses stateless, client-server communication protocols, usually HTTP. With Zoho Mail’s REST API, you can programmatically access and utilize Zoho Mail data to develop new applications or integrate with existing systems.

Zoho Mail offers RESTful APIs, making it language-independent. This means you can develop applications in various programming languages, such as Java, .NET, C, C++, PHP, etc. It provides API responses in JSON format, which is also language-independent. This flexibility allows partners and resellers to build custom applications based on Zoho Mail's architecture and interact securely to manage users and their accounts.

Zoho Mail's key benefits include seamless integration, the ability to automate email management, synchronize data, and more. It ensure secure interactions by using OAuth2.0 authentication and follow best practices for handling sensitive data. The Zoho Mail's REST APIs also provide detailed error messages to assist with troubleshooting.

Target Audience

  • Developers
  • Partners/ Resellers
  • System Integrators

Sample Use Cases for Zoho Mail's REST APIs

Developers, partners/resellers, and system integrators can utilize Zoho Mail's REST API in various use cases, such as:

  • Building Custom Email Clients with Zoho Mail Integration

    Use Case: A developer wants to build a custom email client or integrate Zoho Mail with existing software.
    Implementation: The Zoho Mail REST APIs allow users to fetch emails, send emails, search through messages, manage folders, and perform other email operations directly from the custom client or software, making it possible to integrate with Zoho Mail seamlessly.

  • Syncing Email Conversations with CRM and Marketing Automation Platforms

    Use Case:  A CRM or marketing automation platform needs to sync emails to provide a comprehensive view of customer interactions.
    Implementation: Developers can use the Zoho Mail REST APIs to fetch relevant email conversations and sync them with the CRM system. This enables sales and marketing teams to track communication history directly within their tools.

  • Streamlining Helpdesk Support by Integrating Zoho Mail

    Use Case: A help desk platform needs to integrate with Zoho Mail to manage incoming support requests via email.
    Implementation: Developers can utilize the Zoho Mail's REST APIs to create support tickets from incoming emails automatically and provide responses directly from the help desk interface. This streamlines customer support processes by consolidating email and ticketing workflows. 

  • Email Integration with ERP Systems

    Use Case: An enterprise wants to integrate email functionality into its Enterprise Resource Planning (ERP) system to facilitate order confirmations, invoicing, and notifications.
    Implementation: System integrators can use the Zoho Mail API to automate sending order confirmation emails, attach invoices, and trigger other emails from within the ERP. This ensures seamless communication between internal teams and external customers, directly from the ERP system. 

  • Enhancing Email Filtering and Spam Management through Integration

    Use Case: A partner offers email security services and wants to integrate spam filtering or virus scanning with Zoho Mail.
    Implementation: The Zoho Mail's REST APIs can be used to fetch and analyze incoming emails, allowing the partner's system to apply custom filters, quarantine suspicious messages, or mark emails as spam.

  • Generating Email Analytics and Communication Reports

    Use Case:  A business intelligence platform needs to provide insights into email communication patterns, such as response times, engagement rates, or email volume trends.
    Implementation: By leveraging Zoho Mail's REST APIs to retrieve email data, the platform can generate various analytics and reports, helping businesses optimize their email communication strategies.

  • Implementing Email Archiving and Backup Solutions

    Use Case: Partners can provide email archiving or backup solutions for compliance and data recovery.
    Implementation: The Zoho Mail's REST APIs can be used to retrieve programmatically and archive emails for backup purposes. This ensures compliance with data retention policies and provides a disaster recovery mechanism. 

  • Embedding Zoho Mail into Third-Party Applications

    Use Case: Third-party applications like document management systems or collaboration platforms require email functionality within their ecosystem.
    Implementation: The Zoho Mail's REST APIs can allow these applications to integrate email features, such as sending documents via email, sharing content directly from the app, or displaying recent email conversations within the app.

  • Automating Custom Email Signature Management Across Users

    Use Case:  A company wants to enforce a uniform email signature across all employees to ensure brand consistency.
    Implementation: The Zoho Mail's REST APIs can be used to automate the creation, updating, and deployment of standardized email signatures across user accounts within the organization. 

  • Consolidating Multi-Channel Communications with Zoho Mail Integration

    Use Case: A multi-channel communication platform integrates various communication methods (email, chat, SMS) and needs to synchronize Zoho Mail emails into its interface.
    Implementation: The Zoho Mail's REST APIs enable developers to fetch, send, and organize emails within the platform, allowing users to manage all communications from a single location.

  • Streamlining Multi-Domain Email Management for Large Organizations

    Use Case:  A system integrator needs to manage multiple email domains for a company that operates across various geographical regions.
    Implementation: The Domain Management API allows integrators to handle multiple domains efficiently, enabling features like email routing, creating group emails, and managing email accounts across regions or business units.

Key Features and Capabilities of Zoho Mail APIs

Zoho Mail offers a comprehensive set of APIs that empower developers, partners, and system integrators to build robust email solutions, manage user accounts, and integrate with other applications. Below is an overview of the key features and capabilities categorized by the available API modules. For more details on the available modules, refer Zoho Mail API Index page.

  1. Organization API
    The Organization API allows the management of organization-wide email settings, including handling allowed IPs, user storage, and spam settings. It also enables retrieving organizational details such as subscription information, storage, spam listings, and allowed IPs.
  2. Domains API
    The Domain API manages email domain settings, including configuring MX, SPF, and DKIM records to enhance security and improve email deliverability. It also allows for retrieving domain details, including verification status and specific configurations associated with the organization.
  3. Groups API
    The Groups API allows the creation, management, and deletion of groups for group-based communication within the organization. It also supports managing group memberships by adding or removing users and retrieving group members or email configurations.
  4. Users API
    The Users API allows for automating user account creation, updates, and deletion, while also enabling retrieval and management of user details ad their email settings.
  5. Mail Policy API
    The Mail Policy API allows the creation, management, and enforcement of email policies, including access, account, forward and email restrictions, to ensure compliance with organizational standards and protect sensitive information.
  6. Accounts API
    The Accounts API allows managing email account settings, including vacation replies and forwarding, while also retrieving detailed account information such as mail settings.
  7. Folders API
    The Folders API allows for the programmatic creation, renaming, deletion, and management of email folders, supporting organized storage and retrieval. It also enables the retrieval and listing of email folders for improved navigation and categorization within a user's account.
  8. Labels API
    The Labels API allows for the creation, updating, deletion, and assignment of labels to categorize and filter emails, as well as the retrieval of existing labels and their associated emails for better organization.
  9. Email Messages API
    The Email Messages API allows you to send, receive, retrieve, and manage emails, including attachments. It supports searching and filtering emails, and enables saving emails as drafts or templates for ongoing communication management.
  10. Signatures API
    The Signatures API allows for the creation, updating, and management of email signatures programmatically, ensuring consistent branding and professional communication. It also supports retrieving existing signatures for centralized management and updates across user accounts.
  11. Threads API
    The Threads API allows for efficient organization and tracking of email conversations by retrieving and managing email threads, ensuring that related messages are grouped correctly and ongoing conversations are easy to follow.
  12. Tasks API
    The Tasks API allows for creating, updating, deleting, and retrieving tasks linked to a user's email account, as well as setting due dates, reminders, and priorities to streamline workflow management.
  13. Bookmarks API
    The Bookmarks API allows users to manage bookmarks by adding, updating, deleting, and retrieving them. It also enables categorizing and organizing bookmarks for easy access and navigation.
  14. Notes API
    The Notes API allows users to create, update, delete, and retrieve notes within Zoho Mail, organizing them by tags or categories for easy access alongside their email communication.
  15. Logs API
    The Logs API provides access to login history, as well as audit and SMTP logs for monitoring email-related activities for compliance, security, and troubleshooting.

These features offer a powerful set of tools that allow developers, partners, resellers, and system administrators to efficiently manage email communication, user accounts, and organizational policies within Zoho Mail. The flexibility and extensive capabilities of the Zoho Mail APIs make them ideal for a wide range of applications, from custom email solutions to large-scale enterprise integrations.

Note:

  • The individual plans and permissions for admin and user accounts, following their mail policies, determine the availability of the API.
  • If you want to build your own application on the Zoho Mail email framework, consider using Mail360. This email API platform equips your application with full email capabilities, eliminating the need to build it from scratch. Whether you connect to a mailbox hosted by another provider or host your users' inboxes with Mail360, a single email API can streamline your application's email workflow.