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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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Learning Management System A to Z Glossary

Icon  
  • Assessment
  • Asynchronous learning
  • Blended learning
  • Certification
  • Course
  • Customer training
  • elearning
  • Employee onboarding
  • Experience API
  • Extended enterprise training
  • Gamification
  • Instructor
  • Instructor-led training
  • Learning management system (LMS)
  • Learning objectives
  • Learning path
  • Lesson
  • Microlearning
  • Mobile learning
  • Module
  • Personalized learning
  • SCORM
  • Social learning
  • Synchronous learning
  • Training analytics
  • No match found

A

Assessment

A tool used to test your learners' understanding of the courses delivered to them. Course assessments can be in the form of quizzes, knowledge checks, surveys, or assignments, depending on the learning objectives.

Asynchronous learning

All other types of learning in which the learners don't participate simultaneously are called asynchronous learning. Learners complete the courses at their own pace and at a time that's convenient for them.

B

Blended learning

Blended learning combines the approaches of traditional classroom learning and online learning experiences. In a blended learning program, learners attend in-person classes led by instructors while completing certain online lessons assigned to them.

C

Certification

A reward provided to learners on the successful completion of a course or a specific module. It serves as a credential that proves a learner has gained the knowledge and skills offered through the online training program.

Course

A compilation of related content delivered to users to train them on a particular subject or help them achieve a skill.

Customer training

A type of extended enterprise training targeted at the customers of a business. It's a training program curated to enable customers to use a product or service throughout the entire customer lifecycle.

E

elearning

The use of the internet, technology, and digital media for training. It's a process in which training is delivered and consumed using software via electronic devices over the internet.

Employee onboarding

To integrate new hires into the organization, employee onboarding involves sets of activities that employees need to go through to acquire the necessary knowledge and skills to become effective organizational stakeholders.

Experience API

Experience API (xAPI), also known as Tin Can API, is the successor of SCORM. xAPI is a set of rules and specifications that elearning platforms need to follow to record and track the activities of individual learners and their overall experience with the course.

Extended enterprise training

Extended enterprise training focuses on training an organization's external stakeholders. It's a strategy for the creation and delivery of online courses for non-employees, such as customers, clients, investors, partners, suppliers, and vendors.

G

Gamification

Gamification adds engaging activities and game elements to the learning experience. It involves using points, leaderboards, badges, and certificates in training programs.

I

Instructor

Someone who facilitates an online training program. They guide the users through the course, evaluate their progress, and provide feedback based on performance.

Instructor-led training

Commonly known as ILT, this type of training requires an instructor to facilitate the training for learners either virtually or in a classroom environment.

L

Learning management system (LMS)

A software application that assists the delivery and management of online training. LMS tools provide a platform to create, deliver, and track online courses for internal and external users of an organization.

Learning objectives

Statements that define the goal of a training program. They describe what the learners should be able to do after completing a course.

Learning path

A structured program that consists of a series of courses for learners to help them master a subject or build a skill.

Lesson

A small, measurable unit that covers a particular topic in a course.

M

Microlearning

The process of learning small chunks of information in short bits over short time bursts. It allows instructors to break complex topics into bite-sized content and deliver them at regular intervals of time.

Mobile learning

A type of online learning in which learners complete their training through mobile devices. The portability of these devices enables learners to complete their courses from anywhere, at any time.

Module

A set of organized lessons or activities that focuses on a particular segment of an online course.

P

Personalized learning

An approach that provides customized learning paths depending on the training needs, interests, aspirations, and skills of individual learners. The content, delivery, and pace of the training programs are optimized for each learner.

S

SCORM

The Sharable Content Object Reference Model is a set of technical standards for e-courses. It governs the rules for course creation, delivery, and analysis of online courses to make sure they can run on any LMS.

Social learning

A form of learning in which individuals learn from interactions with each other. It's a collaborative process in which learners connect with their peers, participate in discussions, and learn together.

Synchronous learning

A training program in which all learners participate simultaneously. All learners will engage with the course in a classroom setup or virtually, at the same time, in the presence of an instructor.

T

Training analytics

The collection, analysis, and reporting of data for individual learners or a group of users and their interactions with online courses. This helps in understanding the training effectiveness and finding areas for improvement to ensure training objectives are met.

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