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CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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Zoho - Cookie Policy

Last Updated on : 20 June 2024

What type of cookies does Zoho use?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies".

Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

Strictly Necessary Cookies

Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our websites.

Cookie NamePurposeValidity
zalb_ followed by a 10-character sequence of numbers or alphanumeric characters.Load balancing and session stickinessSession
csr* / *csr* / *csr, zmpncc, zfccnWebsite securitySession
dcl_pfx_lcntNavigation through cross-domainsSession
JSESSIONIDHTTP session token identifierSession
stk, rtkLogin, Signup - Success & failure analysisSession
_imtremManage the 'Remember me' optionSession
_z_identityManage the user's login sessionSession
IAMTFA*Two Factor Authentication validationSession
_zsudcManage custom domain login sessionsSession
zidpMaintain OpenID sign in optionsSession
zoho_fbuidMaintain Facebook login optionSession
GAUTH_TICKETProvide the authentication token in mobile apps for mobile sign in abilitySession
tfa_acTwo Factor Authentication managementSession
clientauthtokenSupport sign in for client portalSession
_iamadt, _iambdtManage logged in user session1 month
zipStore IP locale country value for proper website operations1 day
AKA_A2Performance optimisation in loading of pages1 hour
dcl_bdStores the base domain of the current data center (DC) to ensure proper cross-data center domain navigation.Session
is_pfxStores the current web URL domain prefix informationSession
IAMTFATICKET_<zuid>Stores the trusted browser session, when "Trust this Browser" option is enabled during TFA verification by the user.180day(s)
^(?=.*\d)[a-z0-9]{37}_user_uuid$Account and Session Management6 hours
^IAMSATCK_[0-9]+$It is utilized to prevent brute force sign-in attacks originating from a browser.90 days
aprmjrnpkcrkksSecurity of website/applicationSession
BuildCookie_AssetTypeBuild management6 months
IAM_TEST_COOKIESecurity of website/application1 day
PHPSESSIDPHP session cookie associated with embedded content from this domain.2 days
wms-tkp-tokenThis is set by IAM filter to facilitate WMS authentication1 month
wms.agentThis cookie informs the client whether the 'wms-tkp-token' is present. If not, an alternative authentication flow is used.1 month
ZCNEWLIVEUITo decide whether to load new Live UI for Application usersSession
ZCNEWUIPUBLICPORTALTo know whether to load new UI or orld UI for public, portal and custom domain pagesSession
zmircTo redirect the user to a app group based on free / paid1 day
zpccCSRF Cookie, this cookie will set when customer access external(published) linkSession
zpctSecurity of website/applicationSession
zuserlangStores the preferred language for web page1 day
IsMarketingSkipSkip syncing sign up data to internal relationship management toolsSession
acc_verRedirect to the new user interface of Zoho accounts page1 year
isiframeenabledManage the loading of some static containers for better UI client performance1 day
uesignValidate client ID while loading previous visit chats1 month
PaymentsReferralTo identify the referral partner of the visitor.90 days
Functional/Preference Cookies

Function/Preference cookies allow us to remember the choices made by you (such as your user name, language or region) as well as other functionalities (such as controlling the cookie banner, redirection to a new page) in order to provide a more personalised online experience. These preferences are remembered (through the use of persistent cookies) so that you need not set them again the next time you visit the page.

Note : The live chat widget will not work if the functionality/preference setting is disabled.

Cookie NamePurposeValidity
has_jsCheck if JavaScript is enabled in the visitor's browserSession
zc_consent, zc_showManage user consent for tracking and cookie banner display settings1 year
*pollsMaintain state and choices made by visitors in the polls conducted1 year
ZFEditionMaintain choice of edition across the Zoho Finance products suite150 days
ZFUserCountry, ZFUserCountryCodeStore country name & country code to pre-fill in forms within Zoho Finance products suite150 days
zld*dragpos, zld*stateSalesIQ chat window options(position and state)5 minutes
isexitmodaldisabledStore user preferences(eg. cookie banner, timezone, country, IP, locale etc)90 days
pll_languagePolylang uses the cookie pll _language to remember the language selected by the user when he comes back to visit again the website. This cookie is also used to get the language information when not available in another way.1 year
^zld[0-9]+state$Used to store the minimisation and maximisation state of the embed5 minutes
zflow_userDCStore user preferences such as cookie banner preferences, timezone, country, IP address, locale, etc.7 days
Analytics Cookies

Analytics cookies help us improve the way our websites work (e.g. by ensuring that users are finding what they are looking for easily). These track information about visits to the websites so that we can make improvement and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. These cookies also collect information about how visitors use the websites, which site the user came from, the number of each user’s visits and how long the user stays on the websites. We might also use analytics cookies to test new pages or features to see how users react to them.

Cookie NamePurposeValidity
RTMeasures page load time, or other timers associated with the page7 days
za_anonymous_idUnderstand visitors behaviour across our website1 year
zc_cu, zc_cu_exp, zc_tpUnderstand visitors behaviour across our website1 year
Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrcUnderstand visitors behaviour across our website1 month, 1 month, Session, Session
zsstssn, zsltssnUnderstand visitors behaviour across our website30 minutes, 90days
*_zldp, *_siqid,*_uuidUnderstand visitors behaviour across our website2 years
*_zldtCount number of visits to a page1 day
zabUserId, zabHMBucket, zabBucket, zabVisitId, zabSplit, ztpctest, zab_*Manage, analyse and understand visitor behaviour across our website1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour
cookie-uidUnderstand visitors behaviour across our websiteSession
creator_cdAnalyse effectiveness of adwords campaigns3 months
zpzohopage, zpzohorefTrack source and referral webpage information to understand user navigationSession
gclidAnalyse effectiveness of adwords campaigns3 months
gtm_zoho_sourceStore referral source information3 months
*zsrv0.*, zsr*, ps_payloadSeqIdUnderstand visitors behaviour on a webpage2 hours
^[a-z0-9]{32}$Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel.1 month
^webformstarter_[a-z0-9]+$Webpage analyticsSession
^webformvisitor_[a-z0-9]{64}$Analytical/PerformanceSession
^zsc[0-9a-z]{32}$This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking.1 day
landingPageUrlStore user preferences(eg. cookie banner, timezone, country, IP, locale etc)3 months
postMasterUUIDWebpage analytics1 year
zft-sdcThis cookie stores metadata ( entrances, source etc) of a session which is used by full tracking.1 day
zia_{exp key - alphanumeric}This cookie is set when user provides Identity information by using identifier API1 year
zps-tgr-dtsThis cookie contains session level metadata related to pagesense triggers.1 year

*Information* : A local storage object named "zglobal_Acookie_optOut" is used to remember your cookie preference. The use of this storage object is categorised as Strictly necessary.