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EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace

Zoho Mail Usage Policy

Zoho Mail is mainly intended for personal and normal business email usage. It aids users to send emails within the organization and to their business or personal contacts for official or personal purposes.

Zoho Mail cannot be used for sending out emails in the following categories:

  • Promotional emails
  • Bulk or Mass emails  
  • Marketing emails  
  • Newsletters
  • Automated Emails
  • Transactional Emails. Zoho ZeptoMail  is specifically designed and optimized to send transactional emails to your customers.

The emails sent via Zoho Mail should comply with the Anti Spam policy.

Note:

There will be strictly no refund (Full or Pro-rated) in cases where you cancel the account subscription upon getting blocked or suspended or terminated by Zoho for the use of Zoho Mail service for the above-mentioned purposes or due to a violation of our Terms of Service including, but not limited to phishing, impersonation, fraud, and violation of any applicable laws.

Unusual Activity:

In case the system detects unusual activity in your account, to protect your account from being compromised/ misused, there are some automated actions on your account. These are in place to prevent abuse and to control any potential spam/ fraudulent phishing activities from being done using your account by Spammers or other Illegal Hackers. 

Based on the type of activity detected in the account, our system temporarily restricts email outgoing or email incoming or certain actions in your account. You will be able to access your account and also view emails from your account. 

Unusual email activity includes the following, but is not limited to the below items:

  • Sending a large number of undeliverable emails (Bounce emails)
  • Sending a large number of emails within a short span of time
  • Sending to a large number of recipients per email
  • Sending an unusually large size of Outgoing emails in a single day
  • Sending emails to an unusually large number of recipients on a single day
  • Sending unintended spam emails or such emails which are against Zoho's anti-spam policy
  • Multiple suspicious login attempts from different locations within a specific period of time.

Troubleshoot:

Account Blocked:

Depending on the type of activity, the users will be allowed to send/ receive emails after some time.

When the incoming email for an account is blocked due to one of the following reasons, a banner is displayed informing the user of the same. The user can unblock the account by following the instructions given in the link provided in the banner.

  • Incoming blocked
  • Mailbox disabled
  • Mailbox size limit exceeded

When the outgoing for an account is blocked, a similar banner is displayed informing the user of the blocking. The account unblocking procedure can be initiated from the link given in the banner.

In most cases, the user can unblock the account after an hour or two using the UnblockMe page. In case the user is an organization user, the admin can unblock the account from the Users page in Admin Console. However, in cases where the user activity is highly suspicious, even the administrator will not be able to unblock the account. In such cases, you can reach out to support@zohomail.com.

Account Blocked due to Suspicious Activity:

If there are multiple suspicious logins for your personal Zoho account, it will be blocked to ensure security. To unblock the account, the account's password has to be changed. The user can unblock the account using the UnblockMe page. Once directed to the UnblockMe page, change the account password and then proceed with unblocking your account.

If you are a personal account user, you can unblock your account by following the above steps. If your account is part of an organization, contact your administrator to unblock the account. An administrator will be able to unblock your account by following the steps mentioned on the User Settings help page.

Manage Storage:

In case the account's used storage has exceeded the allowed storage, the account gets blocked preventing the user from sending/ receiving further emails. The POP account will also be restricted from retrieving/ sending further emails. You can view the storage details of your account from the user profile section. The user has multiple options to manage storage and access the account again. However, if you are an administrator, you can manage exceeded storage from the Admin Console.

If none of the above steps worked out and if your account is still blocked from sending emails, you can reach out to support@zohomail.com for further assistance. 

Frequently Asked Questions

How many emails can I send in a day?

The number of emails you can send is dynamic. It is determined based on each user's reputation. To keep your reputation at a good standard, adhere to the below best practices:

  1. Try not to send bulk emails. To send marketing emails or newsletters try Zoho Campaigns, a service dedicated for these purposes.
  2. If you are sending automated transactional emails like OTPs or user account activation, you can try ZeptoMail, a transactional email service from Zoho. 
  3. Try not to send irrelevant emails to recipients. The more a recipient marks your email as spam, the more your reputation reduces. This will affect the number of emails you can send.
  4. Configure SPF to increase your email authenticity.

What is email sender reputation?

In order to keep the reputation of an IP address at a good standard, it is a scoring method used by Email Service Providers (ESPs). Sender reputation will be based on, the factors that follow:

  1. Quality of emails sent.
  2. Frequency of emails.
  3. Recipient interaction.
  4. The number of bounces your emails receive.
  5. Emails sent by you are marked as spam if any.

Sender reputation is responsible and is influential in determining where your emails end up.

How many recipients can I add to an email?

The number of recipients you can add to an email is dynamic. To keep the sender reputation good, follow these best practices:

  1. Send emails to legitimate recipients. Bounces affect your reputation.
  2. Do not send unsolicited spam emails to your recipients. The more your email gets marked as spam, the more you risk your reputation.
  3. Have a clean and organized mailing list.

Do I get to send more emails if I upgrade to a paid subscription?

We at Zoho Mail are conscious of maintaining our IP reputation. Even when you move to a paid subscription, the limit is dynamic and is dependent on sender reputation.

Why are my emails getting marked as spam/junk by my recipient?

An email gets marked as spam or junk based on the sender's reputation. To increase your trust,

  1. Configure SPFDKIM, and DMARC for your domain.
  2. Maintain your sender reputation by sending relevant emails to your recipients.

Why is outbound email filtering necessary?

Outbound spam filtering is a proactive measure to prevent blacklisting and keep our IP reputation high. 

When an email IP address gets enough spam complaints against it,

  1. It will be reported to a company that maintains a blacklist database. 
  2. Email service providers who subscribe to that database will then mark any incoming email from that domain address as spam or reject it at the server.
  3. After too many spam complaints on emails from our IP addresses, any email sent from our IP address has the chance of getting delivered automatically to the spam folders, regardless of the domain.

To prevent the aforementioned scenario from happening, we felt its important to process outgoing emails despite Email Service Providers (ESPs) reviewing all incoming emails, to protect the deliverability of our IP and our customers.

What do I do if my account gets blocked?

Depending on the type of activity, your account will get unblocked after some time. If not write an email to support@zohomail.com or give us a call.

Still can't find what you're looking for?

Write to us: support@zohomail.com